Description

Before you can upgrade to NetBackup Appliance software version 3.2, appliance HDD firmware and BIOS updates are required on specific NetBackup Appliance models. This article includes the following:

• A description of the appliance models with HDD firmware configurations that require updates before upgrading to version 3.2.
• A description of the appliance models that require a BIOS update before upgrading to version 3.2.
• Links to hotfixes to download and install the updated HDD firmware and BIOS on affected appliances.

Note: NetBackup Appliance models 5240 and 5340 are not affected and do not require these updates before an upgrade to version 3.2.

HDD firmware

The following describes the HDD firmware configurations for the affected appliance models that must be updated before an upgrade to version 3.2:

NetBackup 5230 (2 configurations are impacted):

1. The disk model is ST1000NM0023.

• The disk is controlled by and physically connected to the Intel ESRT II RAID 1 controller.
• The disk firmware version is lower than 0006.
• The disk firmware version is 0006, and the disk WWN ID is less than “0X5000C500855CEAD4”.

1. The disk model is ST3000NM0023.

• The disk is controlled by and physically connected to the Intel RMS25CB080 RAID 6 controller.
• The disk firmware version is lower than 0006.
• The disk firmware version is 0006, and the disk WWN ID is less than “5000C50096ABDF50”.

NetBackup 5330:

• The disk model is ST3000NM0023.
• The disk is controlled by and physically connected to the Intel ESRT II RAID 1 controller.
• The disk firmware version is lower than 0006.
• The disk firmware version is 0006, and the disk WWN ID is less than “5000C50096ABDF50”.

BIOS

BIOS updates are required for all NetBackup Appliance 5230 and 5330 models, before upgrading to appliance software version 3.2. Each hofix includes the following (latest available) BIOS version: 02.06.0007.

Hotfix installation notes

• Before you install the hotfix, you must first manually reboot the appliance.
• After the appliance reboot has completed, download and install the hotfix.

Note: If you install the hotfix from the IPMI console, the installation may appear to hang when the message Running the Update appears. When the BIOS update begins, it automatically disconnects you from the IPMI session. The hotfix installation is not affected. Wait a few minutes and then log back in to the IPMI console again.

After the hotfix is installed on the appliance, you can proceed to upgrade the appliance software to version 3.2.

Troubleshooting

If the appliance is not rebooted before you attempt to install the hotfix, the installation may fail to complete and show the following message:

The FRU headers for System FRU and file FRU are not matching.

Do you want to continue?

To resolve this issue, do the following:

• Do not respond to the question.
• Manually reboot the appliance.
• Install the hotfix again. The installation should succeed.