Error Message

V-475-4-1005: Communication failed with AutoSupport server using configured proxy. Contact Veritas Technical Support if communication failure persists.

Cause

The telemetry data packages are not sent to Veritas due to an internal logic error that occurs when proxy is enabled.

Solution

The attached hot-fix corrects the internal logic error; once installed, the communication failures when proxy is enabled on your appliance are avoided. As a result, the AutoSupport collector continues to gather and send telemetry data to Veritas, and the data packages received by Veritas' Call Home servers are complete. 

Apply the hot-fix that corresponds to your Appliance NetBackup version.

Note: 

The NetBackup Appliance 2.7.3 and 3.0 versions of the hot-fix also contains fixes for two additional issues:

• AutoSupport collector stops gathering data issue
• Suppression of non-actionable alerts

The NetBackup Appliance 2.7.2 version also contains the fix for the following issue:

• AutoSupport collector stops gathering data issue

If you have installed the hot-fixes for those issues, you do not need to install the hot-fix for the 'incomplete AutoSupport telemetry data report with proxy' issue discussed here.