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Problem

The AutoSupport telemetry collector runs every 15 minutes to collect storage utilization, battery voltage, charge state and a lot other telemetry and performance data. The data packages are sent to Veritas every 24 hours. After proxy is enabled , the AutoSupport telemetry data package is incomplete due to communication failures.

 

Error Message

V-475-4-1005: Communication failed with AutoSupport server using configured proxy. Contact Veritas Technical Support if communication failure persists.

 

Cause

The telemetry data packages are not sent to Veritas due to an internal logic error that occurs when proxy is enabled.

 

Solution

The attached hot-fix corrects the internal logic error; once installed, the communication failures when proxy is enabled on your appliance are avoided. As a result, the AutoSupport collector continues to gather and send telemetry data to Veritas, and the data packages received by Veritas' Call Home servers are complete.

Apply the hot-fix (found by accessing the Download Attachments link) that corresponds to your Appliance NetBackup version.  For instructions on installing EEBs and Hot-fixes, refer to article number 000076512 by clicking the Related Articles link on this page.

Note:
The NetBackup Appliance 2.7.3 and 3.0 versions of the hot-fix also contains fixes for two additional issues:

• AutoSupport collector stops gathering data issue (see 000127223 for more information)
• Suppression of non-actionable alerts (see 000127174 for more information).

 

The NetBackup Appliance 2.7.2 version also contains the fix for the following issue:

• AutoSupport collector stops gathering data issue (see 000127223 for more information)

 

If you have installed the hot-fixes for those issues, you do not need to install the hot-fix for the 'incomplete AutoSupport telemetry data report with proxy' issue discussed here .