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AutoSupport telemetry data is incomplete after proxy is enabled (article 100034264)

HotFix

Abstract

EEBs to resolve an issue where AutoSupport telemetry data is incomplete after proxy is enabled for Appliance 2.7.2, 2.7.3 and 3.0 releases

Description

Problem

The AutoSupport telemetry collector runs every 15 minutes to collect storage utilization, battery voltage, charge state and a lot other telemetry and performance data. The data packages are sent to Veritas every 24 hours. After proxy is enabled , the AutoSupport telemetry data package is incomplete due to communication failures.

 

Error Message

V-475-4-1005: Communication failed with AutoSupport server using configured proxy. Contact Veritas Technical Support if communication failure persists.

 

Cause

The telemetry data packages are not sent to Veritas due to an internal logic error that occurs when proxy is enabled.

Update files

File name Description Version Platform Size

Applies to the following product releases