Veritas Access Appliance Upgrade Guide

To install the downloaded software release update, complete the following steps:

1. Connect to the Intelligent Platform Management Interface (IPMI) console of the node where you downloaded the software update package.

   Note:

   Veritas recommends that you log in using the Access Appliance shell menu from the IPMI console instead of an SSH session. The IPMI console is also known as the Veritas Remote Management Console. For details about how to access and use the Veritas Remote Management Console, refer to the Veritas Access Appliance Initial Configuration and Administration Guide.

2. Log in to the Access Appliance shell menu.
3. To install the software release update, run the following command:

   Main_Menu > Manage > Software > Install patch_name

   where patch_name is the name of the software release update that you want to install.

   A summary of the upgrade changes is displayed and you are prompted for confirmation. Review the details and type yes to continue.

4. Monitor the preflight check and check if any Check failed messages are displayed.

   After the preflight check completes, you have the following options:

   • If Check failed messages are not displayed and the preflight check completes successfully, the Pre-flight check finished successfully message is displayed and you are prompted to continue to the next step.

   • If a Check failed message is displayed, the upgrade cannot continue. You must resolve the reported failures, and then install the update again (see step 3 ) so that the preflight check can verify that the failures have been resolved. For information about how to resolve the reported issues, refer to the technical articles corresponding to the displayed UMI codes (V-409-xxx-xxxx).

5. When the following message is displayed and you are promoted for confirmation, type yes to continue:

   This software update requires a reboot of the appliance after the 
   installation process completes. Do you want to continue? (yes/no)

6. To check the upgrade status, run the following command:

   Main_Menu > Manage > Software > UpgradeStatus

   The details about the completed tasks and the completion status are displayed.

   If the upgrade fails at any point in time, error messages and the details about possible solutions are displayed and a rollback operation is initiated automatically. After the rollback is completed successfully, the Rollback is done message is displayed.

   If the software update is installed successfully, the following message is displayed:

   This appliance node is not in upgrade state.

   To ensure that the appliance was upgraded successfully, run the Main_Menu > Appliance > Status command and verify the Access version and the appliance version.

7. After upgrading the appliance, if the Access GUI becomes unresponsive complete the following steps:

   • Determine the node that hosts the ManagementConsole service by using the following command:

     Support > Services Show

     The following example shows the sample output:

     Service                    node_01     node_02
     -------                    --------    --------
     ...
     ManagementConsole           OFFLINE    ONLINE
     ...

   • In an elevated maintenance prompt from the determined node, run the following command:

     # /opt/VRTSnas/pysnas/bin/isaconfig