InfoScale Product Life Cycle / End of Life Policy Updates

Release and Support Policy Overview

Our product follows two release tracks - Long Term Support (LTS) and Short Term Support (STS) - each designed to align with different customer requirements.

LTS (Long Term Support) Releases

LTS version provide the complete product lifecycle and are suited for customers who prefer long-term stability.

• Standard Support: 3 years
• Extended Support: 1 additional year
• Sustaining Support: Renewable annually for up to 6 years

This model ensures predictable maintenance, long-term reliability, and continued access to fixes beyond the standard lifecycle.

STS (Short Term Support) Releases

STS versions deliver rapid access to new features and innovations. STS versions are intended for customers who want access to the latest features more frequently.

• Standard Support: a minimum of 6 months (based on when the next minor version releases)
• No Extended or Sustaining Support: STS release do not qualify for extended or sustaining support options
• End of Life (EOL): An STS release reaches EOL when the next minor ("dot") version becomes generally available (GA).
  • Example: Version 9.1 becomes EOL when 9.2 is GA. Date is set based on 6 month cadence but will adjust based on 9.2 release date.

For more details regarding Licensing, please refer to the InfoScale Licensing Guide.

For Product End of Support dates, please refer to the Product EOSL.

For the Product Life Cycle policy, please go to the License and Agreement page and scroll to the bottom.