"V-72-8-13 Unknown Operating System" reported when attempting to install Infoscale 7.4.1 on Windows 2019
Problem
As per Page 3 of Veritas InfoScale™ 7.4.1 for Windows Software Compatibility List , Infoscale 7.4.1 supports Windows Server 2019 (Datacenter and Standard Editions). However, attempting to install Infoscale 7.4.1 on either editions of Windows Server 2019 fails at the OS validation page with error: Unknown Operating System
Error Message
V-72-9-4 OS error
Operating system not supported.
AND
V-72-8-13 Unknown Operating System
Sample output from an Arctera Test Lab:
Cause
The default installer package Veritas_Infoscale_7.4.1_Windows.zip/Veritas_Infoscale_7.4.1_Windows.iso contains support for OS versions lower than 2019.
Support for Windows Server 2019 was introduced via a separate 7.4.1 installer.
Solution
To obtain support for Windows Server 2019, ensure to download either Veritas_InfoScale_7.4.1_Windows_2019.iso or Veritas_InfoScale_7.4.1_Windows_2019.zip installer package from InfoScale Enterprise 7.4.1 - Base and Upgrade installers
Launching the setup.exe from either of the mentioned installer packages will provide the below highlighted information: Supports only Windows Server 2019 Editions
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.