Upgrade of MS from VIOM 9.0 to 9.0.0.100 is failing.

Problem

Upgrade of MS from VIOM 9.0 to 9.0.0.100 is failing.

Error Message

In the /var/opt/VRTSsfmh/logs/install_sfm.log file:

Thu Aug 7 11:58:28 CEST 2025: Successfully stopped DB service
Thu Aug 7 11:58:28 CEST 2025: Leaving stop_DB_service function
Thu Aug 7 11:58:28 CEST 2025: Inside stop_xtrapd_service function
Thu Aug 7 11:58:30 CEST 2025: Successfully stopped XTRAPD service
Thu Aug 7 11:58:30 CEST 2025: Leaving stop_xtrapd_service function
Thu Aug 7 11:58:30 CEST 2025: Leaving stop_services function
Thu Aug 7 11:58:30 CEST 2025: Upgrading the database
: Fail to Unload database
Thu Aug 7 11:58:34 CEST 2025: Database upgrade failed.
Thu Aug 7 11:58:34 CEST 2025: Unfreezing the service groups
Thu Aug 7 11:58:34 CEST 2025: Starting the services
Thu Aug 7 11:58:34 CEST 2025: Inside start_services function
Thu Aug 7 11:58:34 CEST 2025: Inside start_UI_service function
..
hu Aug 7 11:59:36 CEST 2025: Leaving start_XPRTLD_service function
Thu Aug 7 11:59:36 CEST 2025: Unable to start XPRTLD service.
Thu Aug 7 11:59:36 CEST 2025: Inside start_DB_service function
Starting SFMdb...
chown: invalid user: habdbsync:habdbsync
su: user habdbsync does not exist or the user entry does not contain all the required fields
su habdbsync  -c "LD_LIBRARY_PATH=/opt/VRTSsfmcs/pgsql/lib; export LD_LIBRARY_PATH; pg_ctl -o "-p 5636" -w start -D "/var/opt/VRTSsfmcs/db/data" -l /var/VRTSsfmcs/db/data.dblog "
Thu Aug 7 11:59:43 CEST 2025: Leaving start_DB_service function
Thu Aug 7 11:59:43 CEST 2025: Unable to start DB service.
Thu Aug 7 11:59:43 CEST 2025: Inside start_xtrapd_service function
Thu Aug 7 11:59:45 CEST 2025: Leaving start_xtrapd_service function
Thu Aug 7 11:59:45 CEST 2025: Unable to start XTRAPD service.
Thu Aug 7 11:59:45 CEST 2025: Leaving start_services function
Thu Aug 7 11:59:45 CEST 2025: Exiting with error
Thu Aug 7 11:59:45 CEST 2025: Installation failed.

Cause

# su - habdbsync

Last login: Wed Aug  8 10:36:36 CEST 2025

/usr/bin/id: cannot find name for group ID 99999

The habdbsync user and group are created/added when VIOM is installed, but they were getting deleted due to a Linux Hardening script implemented in the environment. 
 

Solution

The group was manually recreated

# groupadd -g 99999 -o habdbsync

and the 'su - habdbsync' command was now successful.

# su - habdbsync

Last login: Wed Aug  8 10:40:25 CEST 2025

The upgrade to VIOM 9.0.0.100 completed successfully.

The above recreation of the group allowed the upgrade to complete. However a follow-on action was required within the environment to make sure that the habdbsync user and group didn't get deleted afterwards.