Enterprise Vault event logs for Exchange

Article: 100074427
Last Published: 2025-06-12
Ratings: 0 0
Product(s): Enterprise Vault

Description

This section lists Enterprise Vault critical events. Many of these events require the administrator to take some action. Some of the events are informational, such as those that indicate that a service has started.

Event

Title

4154

Message:  {ErrorMessage}
 

The Enable Mailbox wizard has failed to start
 

Lots more interesting stuff ***
 

 

Facility:  {2}
 

Internal Reference:  [{CodeReference}]

4176

There is no Private Information Store on the Microsoft Exchange 2000
 

server {ExchangeServerName}.

4240

Microsoft Outlook is installed but is not the default mail client. Configure Microsoft Outlook to be the default mail client.

 

See the requirements for Exchange Server archiving in 'Installing and Configuring'.

5203

No Exchange Server and Mailbox were specified when attempting to restore a basket.

5204

No Retrieval Agent could be found in the Vault Directory for the following Exchange Server:  
{ExchangeServerName}

5219

Failed to verify a mailbox's distinguished name.  
                Error: {ErrorMessage}  
                Mailbox Alias: {MailboxUserName}  

 

 

The most likely cause is that the alias provided does not match a user in the address book.

5220

A general exception occurred while verifying a mailbox's distinguished name.

6265

Failed to open the IArchivingAgentUpdate interface to the Enterprise Vault
ExchangeArchivingAgent Class COM component

 

Reason: {ErrorReason}

6266

Failed to open the IExchangeShortcutAccessor interface to the Enterprise Vault
ExchangeShortcutAccessor Class COM component

 

Reason: {ErrorReason}

6267

Failed to open the IExchangeLocation interface to the Enterprise Vault
ExchangeLocation Class COM component

 

Reason: {ErrorReason}

6270

Error getting Exchange location

6696

Exchange Server mailbox access error occurred

 

Exchange Server:  {ExchangeServerName}
 

Exchange Privileged Mailbox:   {MailboxName}
 

Mailbox DN:   {MailboxDisplayName}
 

Reference: {ErrorMessage}

6697

An error occurred while moving items from the PST file to the designated Exchange Server mailbox folder

 

PST file:  {PSTFileName}
 

Exchange Server:  {ExchangeServerName}
 

Mailbox DN:   {MailboxDisplayName}
 

Mailbox Folder:  {MailboxFolderName}
 

Reference: {ErrorMessage}

6710

PST Migration Report

 

Migration status: {StatusOFMigration}

 

PST file: {PSTFileName}
 

Archive Name: {ArchiveName}
 

Vault Id: {VaultID}
 

Exchange Server\Mailbox: {ExchangeServerMailboxName}

 

Number of folders processed: {NoOfProcessedFolders}
 

Number of items archived: {NoOfItemsArchived}
 

Total size of items archived: {SizeOfItemsArchived} KB

 

Number of items unable to be archived: {NoOfItemsUnableToArchive}

 

Number of items moved to mailbox: {MovedItemsCount}

 

Start Time: {StartTimeOfMigration}
 

End Time: {EndTimeOfMigration}

6721

Insufficient mailbox quota available. Please check the event log

6742

PST Migration Report

 

Migration status: {StatusOFMigration}

 

PST file: {PSTFileName}
 

Archive Name: {ArchiveName}
 

Vault Id: {VaultID}
 

RetentionCategory: {RetentionCategoryName}
 

Exchange Server\Mailbox: {ExchangeServerMailboxName}

 

Number of folders processed: {NoOfProcessedFolders}
 

Number of items archived: {NoOfItemsArchived}
 

Total size of items archived: {SizeOfItemsArchived} KB

 

Number of items unable to be archived: {NoOfItemsUnableToArchive}

 

Number of items moved to mailbox: {MovedItemsCount}

 

Elapsed Migration Time: {TimeElapsed} (hours:minutes:seconds)

 

Migration Rate: {MigrationRate}/Hour

6744

Error reading the associated mailbox details from the Vault Directory

Vault ID: {VaultID}

 

A possible cause is that there is no associated mailbox for this vault.

6768

Export Archive Report

 

Export status: {ExportStatus}

 

Job Id: {ExportJobID}
 

Vault Name: {VaultName}
 

Vault Id: {VaultID}

 

Target Exchange Server\Mailbox: {TargetExchangeServerMailboxName}

 

Number of items restored: {RestoredItemsCount}
 

Number of items unable to be restored: {CountOfItemsNotRestored}

 

Age range filter: {AgeRangeFilterName}
 

Retention category filter: {RetentionCategoryFilterName}

 

Elapsed Export Time: {ElapsedTime} (hours:minutes:seconds)

6912

Some items could not be moved to the target mailbox.
 

 

Number of items not moved: {CountOfItemsNotMoved}

 

PST file: {PSTFileName}
 

Archive Name: {ArchiveName}
 

Vault Id: {VaultID}
 

Exchange Server\Mailbox: {ExchangeServerMailboxName}

7043

Insufficient mail file quota available

7157

An attempt was made to delete an ArchiveFolder record that still exists in an exchange mailbox.
 

(This may be due to an erroneous call from a 3rd party application using the CM API)

8560

Vault Store '{VaultStoreName}' cannot be deleted because it contains archives that are associated with journal mailboxes.
Change the Journal Mailbox target to use an archive from a different Vault Store.

8583

Vault Store '{VaultStoreName}' cannot be deleted because it is associated with an Exchange Server.
You must assign a different Vault Store to the Exchange Server before you can delete the Vault Store.

8584

Vault Store '{VaultStoreName}' cannot be deleted because it is associated with an Exchange Provisioning Group.
You must assign a different Vault Store to the Exchange Provisioning Group before you can delete the Vault Store.

28690

Could not read Exchange Server and Exchange Server user name from registry. No email notification sent.

28942

Unable to migrate PST as a default Exchange mailbox policy could not be found.

 

In the Administration Console, check that there is a default Exchange mailbox policy. If not, right-click the policy that you want to set as the default policy and select 'Set as Default'.

 

nPST file: {PSTFileName}

29039

You cannot modify this folder because it exists in your Exchange Mailbox.

29055

Storage detected that the same item was queued multiple times. This can happen if the Exchange Agent is restarted before the original item was completely ingested.
The condition is ignored.

41023

There are {CountOfItemsToBeRestored} items that are waiting to be restored from Vault Store '{VaultStoreName}' to Exchange Server mailboxes or viewed with OWA.

This may indicate a problem with Enterprise Vault storage.

You can use the System Status feature in the Administration Console to help you resolve this issue.

41102

The Exchange mailbox provisioning task has started.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41103

The Exchange mailbox provisioning task has started in report mode.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41104

The Exchange mailbox provisioning task has completed.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41105

The Exchange mailbox provisioning task has completed in report mode.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41106

The Exchange mailbox provisioning task was aborted during processing. Unprocessed mailboxes do not have the latest policy settings, and any new mailboxes that were not processed cannot be enabled.

Run the task again.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41107

The Exchange mailbox provisioning task found a new mailbox with an existing entry in the Enterprise Vault database. The mailbox GUID does not match the entry in the database.

Task: {ExchangeMailboxProvisioningTaskName}

Mailbox: {LegacyExchangeServerName}

Set the SynchInMigrationMode registry value in order to process this mailbox. See the documentation for further details.

41108

{REPORT MODE}

The Exchange mailbox provisioning task linked a new mailbox to an existing entry in the Enterprise Vault database.

Task: {ExchangeMailboxProvisioningTaskName}

New mailbox: {LegacyExchangeServerName}

Existing entry: {conflictingLegacyServerName}

{Information}

41109

{0}The Exchange mailbox provisioning task created a new entry in the Enterprise Vault database for a new mailbox that had an existing entry in the database. The existing entry has been renamed.

Task: {ExchangeMailboxProvisioningTaskName}

New mailbox: {LegacyExchangeServerName}

Existing entry renamed to: {existingLegacyExchangeServerName}

{Information}

41110

The Exchange mailbox provisioning task failed during provisioning group processing. The task has stopped.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

Provisioning group: {ProvisioningGroupName}

Group member: {MemberName}

Error: {ErrorMessage}

Trace: {ErrorStackTrace}

41111

The Exchange mailbox provisioning task failed during processing of a mailbox. The task is continuing.

Task: {ExchangeMailboxProvisioningTaskName}

User: {DomainName}

Mailbox:
{LegacyExchangeServerName}

Provisioning group: {ProvisioningGroupName}

Group member: {MemberName}

Error: {ErrorMessage}

Trace: {ErrorStackTrace}

41126

The Exchange mailbox provisioning task found some mailboxes that are not eligible for processing by this task.

This task will process mailboxes on every Exchange Server in this domain that has been added to the Administration Console.

If you want this task to process such mailboxes, add the host Exchange Server to the Administration Console.

See the provisioning task report for further details.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41127

The Exchange mailbox provisioning task failed to queue a mailbox synchronization request. See the provisioning task report for further details.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41128

The Exchange mailbox provisioning task failed to initialize mailbox synchronization. Ensure that the Enterprise Vault archive tasks that process Exchange Servers in this domain are operating correctly.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

Error: {ErrorMessage}

41129

The Exchange mailbox provisioning task failed to read required information from Active Directory. The task has stopped. Ensure that the Active Directory server is operational and the account the task is using to log on has read access to the required objects. Then run the task again.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

Provisioning group: {ProvisioningGroupName}

Group member: {MemberName}

AD server: {ADServerName}

Error: {ErrorMessage}

41130

No provisioning groups are defined. Define some provisioning groups and run the provisioning task again.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41132

The Exchange mailbox provisioning task failed to read required information from an Active Directory object. The task has stopped. Ensure that the account the task is using to log on has read access to the object and that the object has the required properties. Then run the task again.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

Provisioning group: {ProvisioningGroupName}

Group member: {MemberName}

AD server: {ADServerName}

Error: {ErrorMessage}

41133

The Exchange Provisioning task found enabled mailboxes that are not part of a provisioning group. The Exchange Mailbox task cannot archive these mailboxes.

If you do not want to archive these mailboxes, first add them to a provisioning group, and then use the Administration Console to disable them. After you have disabled the mailboxes, you can remove them from the provisioning group.

See the Exchange Provisioning task report for further details (full reports only).

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41140

The Exchange mailbox provisioning task failed to process a mailbox store. Mailboxes on this store have not been provisioned.

Check that this mailbox store is operational. See the provisioning task report for a list of the affected mailboxes.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

Mailbox store: {MailboxDatabase}

Error: {ErrorMessage}

41141

A provisioning group target contained no mailboxes. Update or delete this target.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

Provisioning group: {ProvisioningGroupName}

Target: {MemberName}

41143

The Exchange mailbox provisioning task could not connect to a domain controller for a domain in the forest. The task cannot process any Active Directory objects from this domain.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

Failed domain: {failedDomainName}

Error code: {FailedDomainErrorMessage}

41144

The Exchange mailbox provisioning task found some mailboxes that are not eligible for processing by this task.

This task will process mailboxes on every Exchange Server in this domain that has been added to the Administration Console.

If you want this task to process such mailboxes, add the host Exchange Server to the Administration Console.

To include the names of these mailboxes in the provisioning task report, set the 'DisableExternalMbxLogging' registry value to 0.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41147

{0}The Exchange provisioning task found a mailbox with duplicate entries in the Enterprise Vault database, and automatically removed the duplicates. The default Vault ID of the most recent entry has been selected for this mailbox.

The mailbox is not currently enabled for client-side PST migration. You may wish to review this setting to confirm that it is correct.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

Mailbox: {LegacyExchangeUserName}

EntryID: {MailboxEntryID}

Default Vault ID: {DefaultVaultID}

Duplicate entries removed: {DuplicateEntryIDs}

Associated default Vault IDs: {DuplicateDefaultID}

41148

{0}The Exchange provisioning task found a mailbox with duplicate entries in the Enterprise Vault database, and automatically removed the duplicates. The default Vault ID of the most recent entry has been selected for this mailbox.

Some PST files were associated with one or more of the deleted entries. You may need to amend the database to associate the PST files with the new entry for this mailbox - contact support if required.

The mailbox is not currently enabled for client-side PST migration. You may wish to review this setting to confirm whether it is correct.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

Mailbox: {LegacyExchangeUserName}

EntryID: {MailboxEntryID}

Default Vault ID: {DefaultVaultID}

Duplicate entries removed: {DuplicateEntryIDs}

Associated default Vault IDs: {DuplicateDefaultID}

41181

Enterprise Vault could not read the Managed Folder Content settings from Active Directory.  The Provisioning task cannot update the policy with any changed Managed Folder settings

Task: {ExchangeMailboxProvisioningTaskName}
Content Setting Object: {ContentSetting}
Error: {ErrorMessage}

41182

An Exchange Server Managed Folder has been deleted.  The related retention category will not be applied to new items in the corresponding mail folder.

Task: {ExchangeMailboxProvisioningTaskName}
Managed Folder: {ExchangeContentSettingFolderName}
Content Setting: {ContentSettingName}

41183

There was a SQL error while updating Managed Folder information.  The Provisioning task cannot update the policy with any changed Managed Folder settings.

Task: {ExchangeMailboxProvisioningTaskName}
Content Setting Object: {ContentSettingName}
Error: {ErrorMessage}

41189

The Active Directory objects that hold information for Exchange Managed Folders are unavailable.  This may be a problem with account permissions.  See 'Installing and Configuring' for information on the Vault Service account permissions.

Object: {ErrorInformation}

41232

Could not update Microsoft Exchange mailbox folders with the new archive folder entry IDs. Enterprise Vault will try again later unless the retry count has been reached.

Source archive: {SourceArchiveName}

Destination archive: {DestinationArchiveName}

Exception: {ErrorMessage}.

41281

The Exchange mailbox provisioning task failed to queue a mailbox synchronization request. The mailbox is hosted by an Exchange Server that does not have a mailbox archiving task.

See the provisioning task report for details of the affected mailboxes.

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41282

The Exchange mailbox provisioning task found enabled mailboxes for which there is no mailbox archiving task. These mailboxes will not be processed until you add a mailbox archiving task for the appropriate Exchange Server.

See the provisioning task report for details of the affected mailboxes (full reports only).

Task: {ExchangeMailboxProvisioningTaskName}

Domain: {DomainName}

41289

It is more than {NoOfDaysNotArchived} since the journal mailbox '{JournalMailboxName}' was scanned for items to archive.

Last scan: {LastScanDate}

You can use the System Status feature in the Administration Console to help you resolve this issue.

41290

It is more than {NoOfDaysNotArchived} since items in journal mailbox '{JournalMailboxName}' were submitted for archiving.

Last archive submission: {LastArchiveDate}

You can use the System Status feature in the Administration Console to help you resolve this issue.

41291

It is more than {NoOfDaysNotScanned} since any archive-enabled mailboxes on Exchange Server '{ExchangeServerName}' were scanned for new archive eligible items.

Date of last scan: {LastScanDate}

You can use the System Status feature in the Administration Console to help you resolve this issue.

41292

It is more than {NoOfDaysNotArchived} since Enterprise Vault found items to archive from any mailboxes on Exchange Server '{ExchangeServerName}'.

Last archive submission: {LastArchiveDate}

You can use the System Status feature in the Administration Console to help you resolve this issue.

41446

The Provisioning task for {DomainName} has not completed a run since {LastRunDate}

Task name: {TaskName}

You can use the System Status feature in the Administration Console to help you resolve this issue.

41447

There has not been a mailbox synchronization with Exchange Server {ExchangeServerName} since {LastSynchronizedDate}

Task name: {TaskName}

You can use the System Status feature in the Administration Console to help you resolve this issue.

41480

The User '{UserName}' attempted to restore following item(s) into mailbox '{MailboxName}'.

Restore operation status:
{RestoreStatus}

Please check storage server event log for more details.

45332

An error has occurred when adding a custom rule set.
 

The distribution list '{DistributionListName}' requested is ambiguous in the Exchange server.
 

Could not resolve name to a single distribution list.
 

Check for distribution lists with the same display name.

49162

The following properties must be set before Enable/Disable can be called:

 

Directory, Site, ExchangeServer, SystemMailbox, (MailboxDN or LDAPQuery)

49187

The following properties must be set before ExecuteScript can be called:

 

Directory, ExchangeServer, SystemMailbox, (ScriptFile or ScriptText)

49191

Unspecified error occurred while Exchange provisioning task processing.

49198

Journal mailboxes cannot be synchronized using the IExchangeServerSync::SyncMailbox call.

49200

The Exchange Server has not been configured in the current Vault site or an Archiving task has not been configured.

49201

The folder path provided does not exist in the mailbox.

49202

The folder is being managed by Exchange and is not supported through this interface.

 

References

JIRA : EV-67928

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