The DLO Agent fails to run backup due to a deadlock condition which later leads to the Agent's termination.

Problem

The DLO Agent fails to run backup due to a deadlock condition which later leads to the Agent's termination.

Error Message

Error in DLOClient.log :

14:36:13:783, dloclientu.exe, 15384:, , adoutil.h( 76 ), Connection error: FFFFFFFF80004005( 00000000000004B5 ) : Transaction (Process ID 454) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.11/14/23, 14:36:13:784, dloclientu.exe, 15384:, , Client.cpp( 16833 ), CClientApp::UpdateActiveSLPathToDB() -- ADODBError-_com_error: foundationerror=80004005; comerr=80004005; nativeerror=1205; conn=Provider=MSOLEDBSQL;Initial Catalog=DLO;Integrated Security=SSPI;Net=dbnmpntw;Address=\\DLOServerName\pipe\MSSQL$DLO\sql\query;Connect Timeout=20; query=UPDATE SUser SET ActiveSL = N'\\DLOServerName\DLO Backups\domain-username' WHERE UserID = 3348, msg=Unspecified error; src=Microsoft OLE DB Driver for SQL Server, desc=Transaction (Process ID 454) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.11/14/23, 14:36:13:811, dloclientu.exe, 15384:, , Client.cpp( 4041 ), Terminate Watcher Process. PID: 15832

Cause

Solution

This issue is presently under investigation by our Engineering Team. Depending on the results of this investigation, it may be addressed through a patch or hotfix in current or future software releases. However, this specific issue is not currently scheduled for inclusion in any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.