IT Analytics - Unable to determine patch level of Veritas NetBackup running on NBPRIMARY, due to: null
Problem
After configuring the IT Analytics - Data Collector policy for Veritas NetBackup and clicking on Test Connection, the test fails with an error.
Error Message
Error occurred while executing NetBackup command. Error : Unable to determine patch level of Veritas NetBackup running on NB_primary_name, due to: null
Cause
The Backup Software Location on the NetBackup Primary Server:* path was not set correctly.
Solution
Log on to the NetBackup Primary server and verify where NetBackup Primary server biniaries are installed on the file system. In some scenarios, NetBackup was installed on a different drive letter in Windows or on a different partition in Linux.
Log on to the IT Analytics Portal UI and navigate to:
Admin > Data Collection > Collector Administration > Expand the Data Collector where the NetBackup Primary server in question is defined in a policy > Edit the Veritas NetBackup Data Collector Policy > Make sure the Backup Software Location on the NetBackup Primary Server is set, according to the path verified above.
For example: If NetBackup primary server is installed on Windows:
For example: If NetBackup primary server was installed on Linux:
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.