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Only C Drive is invisible on Veritas System Recovery console.

Article: 100061122
Last Published: 2023-11-09
Ratings: 0 0
Product(s): System Recovery

Problem

Only C Drive does not appear on the System Recovery Console though all volumes appear on Microsoft Windows Disk Management.

Error Message

When collecting SMEDump.txt, the following messages are logged.

NOTE:
Regarding how to collect SMEDump.txt, see Related articles section.

<SMEDump.txt>
Found 2 active partitions in the partition table.
Warning SME_ERROR_GETTING_DRIVE_LAYOUT (A0BB0067): Could not get drive layout for drive X.
Error SME_MBR_PARTITION_TABLE_INVALID (E0BB0081): The partition table at sector %1 is invalid.
Warning SME_DEVICE_UNSUPPORTED (A0BB006A): The device type is not supported. 

Cause

2 active partitions exist in a boot disk on a BIOS-based computer, though only 1 active partition is allowed in a boot disk.

Solution

Set the partition for C drive to "Inactive" using diskpart. See steps below.

1. Launch Command Prompt.

2. Type below.

  diskpart 

3. Type below.

  list disk

4. Type below.

  select disk #
   
  NOTE: Where # is the disk number that has C drive. In general, # is 0.

5. Type below.

  list partition

6. Type below.

  select partition #

  NOTE: Where # is the desired partition number that has C drive.

7. Type below.

  inactive

8. Type below.

  exit

9. Reboot the system, and check if C drive appears on Veritas System Recovery console.

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