[Flex 4.0] Redfish DIMM data empty/missing on appliances(Model-5260/5360) with BIOS7 or earlier.

Article: 100060512
Last Published: 2025-05-29
Ratings: 0 1
Product(s): Appliances

Problem

The Redfish DIMM data appears empty on Flex4.0 appliances running BIOS7 or earlier.

Issues can be observed on 5260/5360 models.

Error Message

When the users run the shell command, DIMM data may appear empty on Flex shell.

Flex shell command: show hardware-health node component=DIMM

 

Output of Flex shell command: show hardware-health node component=DIMM

Cause

The inability to locate memory-related fields from the Redfish API on CoyotePass appliances leads to a failure in detecting DIMM information.

Solution

To resolve this issue, update the BIOS to at least version 8 or higher using the latest SURE Tool (v35 at the time of writing).

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