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Article: 100060512
Last Published: 2025-05-29
Ratings: 0 1
Product(s): Appliances
Problem
The Redfish DIMM data appears empty on Flex4.0 appliances running BIOS7 or earlier.
Issues can be observed on 5260/5360 models.
Error Message
When the users run the shell command, DIMM data may appear empty on Flex shell.
Flex shell command: show hardware-health node component=DIMM
Cause
The inability to locate memory-related fields from the Redfish API on CoyotePass appliances leads to a failure in detecting DIMM information.
Solution
To resolve this issue, update the BIOS to at least version 8 or higher using the latest SURE Tool (v35 at the time of writing).