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Problem
Malware scanner installed on Linux fails to scan files, producing either of the following errors in the WebUI.
Error Message
VxUL oid=518,id=11
Failed to get response from NetBackup malware utility
Cause
During installation of the Malware Scanner software, /tmp does not have execute permissions and fails to properly install all packages.
journalctl -f shows the following failure:
Aug 24 11:37:39 <server_name> adclient[1191]: INFO AUDIT_TRAIL|Centrify Suite|Centrify sshd|1.0|301|SFTP command execution failed|5|user=root pid=692210 utc=1692891459054 centrifyEventID=27301 DASessID=N/A DAInst=DirectAuditNG-prod status=FAILURE service=sftp operation=stat arguments=/tmp/malware/23/nbmalwareutil reason=No such file or directory
Solution
Mount /tmp as executable. This should be done by the customer's Linux admin.
# sudo mount -o remount,exec /tmp
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.