Problem
Specific items are not getting backed up with the EML connector.
Error Message
Item met connector write policy but preparing the item to be written failed.
Error preparing item for writing. Full path: 'D:\ToIngest\Announcement.msg'.
Error converting D:\ToIngest\Announcement.eml.TEMP to eml file.
Error in StgOpenStorage: STG_E_FILEALREADYEXISTS
Stack Trace:
at Redemption.IRDOSession.GetMessageFromMsgFile(String FileName, Boolean CreateNew)
at HubStor.Connectors.EmlMsgFile.EmlMsgFileConnector.(String , String )
Stack Trace:
at HubStor.Connectors.EmlMsgFile.EmlMsgFileConnector.(String , String )
at HubStor.Connectors.EmlMsgFile.EmlMsgFileConnector.prepareItemForWriting(ConnectorLocation location, ConnectorItem item)
Stack Trace:
at HubStor.Connectors.EmlMsgFile.EmlMsgFileConnector.prepareItemForWriting(ConnectorLocation location, ConnectorItem item)
at .(Object[] , IComparable )
Stack Trace:
at .(Object[] , IComparable
Cause
This issue can occur if the source file being converted is corrupted. Test opening the source .msg file without Outlook and if it cannot be opened and edited as normal then Alta Saas Protection will not be able to process the item. Sometimes this can happen if the item is exported.
Solution
Use a good copy of the source item and attempt to process again.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.