Problem
IBM SVC Data Collection is not completing in NetBackup IT Analytics.
Error Message
Logs show CIMOM service timed out error:
<Timestamp> ERROR 5536 main:IBMSVCChildThread:<server> SVCReader.<init>:103 - Connection to SVC CIMOM service using https://<server>/root/ibm failed due to XMLERROR:
enumerateInstances,java.net.ConnectException: Connection timed out: connect - <server>:5989
<Timestamp> ERROR 5536 main:IBMSVCChildThread:<server> IBMSVCChildThread.process:130 - Caught a CIMException while saving StorageArray Details.XMLERROR:
enumerateInstances,java.net.ConnectException: Connection timed out: connect - <server>:5989
<Timestamp> INFO 5536 main:IBMSVCChildThread:<server> IBMSVCChildThread.logGenericMessage:275 - Logging APT-ISVC-1000003 with details XMLERROR:
enumerateInstances,java.net.ConnectException: Connection timed out: connect - <server>:5989
Cause
The CIMOM service on IBM SVC can become hung and will not process requests from NetBackup IT Analytics.
Solution
Restart CIMOM service using IBM SVC User Interface (UI).
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