NetBackup IT Analytics collection fails after upgrade to NetBackup Appliance 5.1.1 and above

Problem

NetBackup IT Analytics collection fails after upgrading to NetBackup Appliance 5.1.1(Appliance NBU 10.1.1) and above.

Error Message

“There was an issue while getting the driver configurations. Please check detail for more information”

“Error details com.aptare.dc.spi.driver.DriverException: Unauthorized command by aptarecliuser. Denying direct command to system”

Or

Error details com.aptare.dc.spi.driver.DriverException: mktemp: failed to create file via template ‘/tmp/hostname_bpgetconfig-hostname-L.XXXXXX.out’: Permission denied/bin/sh: : Invalid argumentcat: *: Invalid argument
 

Cause

The NetBackup Appliance added security features, causing the NetBackup commands to fail.
 

Solution

1) Log into the NetBackup Appliance CLISH as admin and run the AllowSelfService.

Manage  >  NetBackupCLI  >  AllowSelfService
 

2) Add the following Advanced Parameter to the Parameters drop down menu with the /tmp directory that was setup in Step 2 in guide Configure NetBackup Appliances for Data Collection:

• Name: NBU_SSH_TMPDIR 
• Default Value: /tmp
   

3) In the Portal UI go to: Admin > Advanced > Parameters > Add > Add:

4) Assign the Advanced Parameter to the Collector, the Appliance Host, and Change Value to the path that was created on the Appliance (Step 2 & 3 from Link below) , and click OK:

Configure NetBackup Appliances for Data Collection
https://www.veritas.com/content/support/en_US/doc/140248394-155218743-0/v143524453-155218743

Additional Note: When adding a Host, be sure that the entry matches the Internal Name from the policies NBU Primary Server.


5) In the Portal UI add a comment in the Short Notes field and click OK to save:
 Admin > Data Collection > Collector Administration > Select a Collector > Edit:



6) On the Data Collector server, execute updateconfig.sh|bat to get the latest collectorconfig.xml generated.

• Linux:
  Log into server as root and execute:
  # <APTARE_HOME>/mbs/bin/updateconfig.sh
   
• Windows:
  Open an administrative Windows Command Prompt and execute: 
  > <APTARE_HOME>\mbs\bin\updateconfig.bat