NetBackup IT Analytics - Storage Array model Number is not getting updated in Array Capacity & Utilization report post upgrading the Hitachi All Flash Storage Array

Article: 100055481
Last Published: 2023-03-28
Ratings: 0 0
Product(s): APTARE IT Analytics, NetBackup IT Analytics, NetBackup

Problem

Hitachi storage array model number is not getting updated in the NetBackup IT Analytics - Array Capacity & Utilization report post upgrading the Hitachi All Flash Storage Array from VSP 5500 to VSP 5600. 
 

Error Message

N/A
 

Cause

After upgrading the Hitachi Array the model number did not get updated on the array side. NetBackup IT Analytics only reports on the data it receives from the REST API call.
 

Solution

Customer will need to open a support case with Hitachi to have them correct the array model number.

Use the following REST API and verify the model number coming from the array: 
# curl -v -H "Accept:application/json" -H "Content-Type:application/json" -X GET http://<HOST-NAME>:<PORT>/ConfigurationManager/v1/objects/storages/<STORAGE-DEVICE-ID>

  • For protocol specify HTTPS or HTTP.
  • For <HOST-NAME> specify the IP address of the management server or the hostname.
  • For <PORT> specify the port number. The default port is 23451 for SSL and 23450 for non-SSL.
  • For <STORAGE-DEVICE-ID> specify the 12-digit value for the array.

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