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Problem
No users can login to the ASP Admin or End-User portals.
Error Message
The following error is seen after the login attempt:
Internal Server Error
Access Denied
You (john.smith@contoso.com) don't have permissions to access the requested feature.
Cause
There can be various reasons for all users not being able to access the portals.
- The default domain in Azure Active Directory was changed, before the next daily Directory Sync can be run to update all the user SMTP addresses.
- The Client Secret of the Azure Active Directory Sync application expired.
Solution
Create a Support case in order to resolve this issue.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.