When recovering a Virtual Machine via Cloudpoint/Snapshot manager it fails with 'system error occurred'

When recovering a Virtual Machine via Cloudpoint/Snapshot manager it fails with 'system error occurred'

Article: 100054881
Last Published: 2023-01-17
Ratings: 1 0
Product(s): NetBackup, CloudPoint

Problem

When recovering a Virtual Machine via Cloudpoint/Snapshot manager it fails with 'system error occurred' even though the backup was successful.

 

Error Message

The NetBackup WebUI returns the error:


system error occurred
Attribute errors
exception: Asset google-subnet+hostname-xyz-xxx+europe-southwest1-a+hostname-xyz-xyz not found


 

Cause

Shared VPC (Virtual Private Cloud) is not supported in NetBackup 9.1.0.1
Further information on VPC : https://cloud.google.com/vpc/docs/shared-vpc

 

Solution

Upgrade to NetBackup 10.1.1 where Shared VPC (Virtual Private Cloud) is supported

 

References

Etrack : 4100355

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