Problem
After processing completes, the documents cannot be viewed in the case. The Processing Status > Processing Statistics page, shows that al items are on the 'Documents unable to process (errors):' row. (See Image below)
Error Message
<< Case Indexer log >>WARN [STDERR] ([TimedExecutor] pool-5-thread-3:[]) com.basistech.rlp.RLPException: RLPEnvironment initialization error. (Error code: LICENSE_EXPIRED)
Cause
The Basis language processing sub-component license has expired.
Solution
Please contact Veritas Technical Support to resolve this issue.
NOTE: The already processed data cannot be 'fixed'.
The data must be processed as a new data source after applying the new license, to be indexed
Related Knowledge Base Articles
Was this content helpful?
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.