Windows File System policy restore error (2808) during DR restore for Windows 2022 Client

Article: 100053627
Last Published: 2023-05-12
Ratings: 5 0
Product(s): NetBackup

Problem

During Windows 2022 Client DR restore, unable to restore files in WindowsApps “C:\Program Files\WindowsApps” and ProgramData AppRepository “C:\ProgramData\Microsoft\Windows\AppRepository\”  directories .

Error Message

 “(err=WIN32 5: Access is denied. )” or “(WIN32 5: Unknown error)” in Activity Monitor logs.

 

 WRN - can't create file: C:\Program Files\WindowsApps\Microsoft.UI.Xaml.2.4_2.42007.9001.0_x64__8wekyb3d8bbwe (WIN32 5: Unknown error)

 WRN - can't set compression state: C:\Program Files\WindowsApps\Microsoft.UI.Xaml.2.4_2.42007.9001.0_x64__8wekyb3d8bbwe\AppxManifest.xml (WIN32 5: Unknown error)

 WRN - error writing file: C:\Program Files\WindowsApps\Microsoft.UI.Xaml.2.4_2.42007.9001.0_x64__8wekyb3d8bbwe\AppxManifest.xml (err=WIN32 5: Unknown error)

 WRN - can't create file: C:\Program Files\WindowsApps\Microsoft.UI.Xaml.2.4_2.42007.9001.0_x64__8wekyb3d8bbwe\AppxMetadata (WIN32 5: Unknown error)

 ..............................................

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 WRN - can't create file: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe (WIN32 5: Unknown error)

 WRN - can't set compression state: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\AppxManifest.xml (WIN32 5: Unknown error)

 WRN - error writing file: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\AppxManifest.xml (err=WIN32 5: Unknown error)

 WRN - can't create file: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe\AppxMetadata (WIN32 5: Unknown error)

 ..............................................

 ..............................................

 WRN - can't create file: C:\ProgramData\Microsoft\Windows\AppRepository\Packages\Microsoft.UI.Xaml.2.4_2.42007.9001.0_x64__8wekyb3d8bbwe (WIN32 5: Unknown error)

 WRN - can't create file: C:\ProgramData\Microsoft\Windows\AppRepository\Packages\Microsoft.VCLibs.140.00_14.0.27810.0_x64__8wekyb3d8bbwe (WIN32 5: Unknown error)

 ..............................................

 ..............................................

 WRN - error writing file: C:\ProgramData\Microsoft\Windows\AppRepository\Packages\Microsoft.UI.Xaml.2.2_2.21909.17002.0_x64__8wekyb3d8bbwe\ActivationStore.dat (err=WIN32 5: Access is denied. )

 WRN - error writing file: C:\ProgramData\Microsoft\Windows\AppRepository\Packages\Microsoft.UI.Xaml.2.4_2.42007.9001.0_x64__8wekyb3d8bbwe\ActivationStore.dat.LOG1 (err=WIN32 5: Access is denied. )

 WRN - error writing file: C:\ProgramData\Microsoft\Windows\AppRepository\Packages\Microsoft.UI.Xaml.2.4_2.42007.9001.0_x64__8wekyb3d8bbwe\S-1-5-21-3698533642-1498655757-3751138409-500.pckgdep (err=WIN32 5: Access is denied. )

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 Info tar32 (pid=1704) done. status: 5: the restore failed to recover the requested files

 Error bpbrm (pid=7492) client restore EXIT STATUS 5: the restore failed to recover the requested files

 

 Windows File System policy restore error  (2808)

 

After a DR restore any of the following issues may occur:

  • Apps icons are not visible in the Windows Start Menu and the search bar is not able to search any apps. It only searches the Windows Settings.
  • Windows Start Menu Icon and search bar is not responsive.
  • "Critical error” popup after clicking on Start Menu, Error – “Your Start menu isn’t working. We’ll try to fix it next time you sign in.“  Clicking “Sign out now” and re-login, the issue persists.

Cause

NetBackup gets Access Denied errors for some of the critical files in these directories , which may be required for the functioning of the Start Menu and task bar search.

Solution

Please do a client recovery by BMR (Bare Metal Restore)

Please refer following link for BMR recovery guide.  https://www.veritas.com/support/en_US/doc/26437400-131642833-0/index

Note:

If BMR is not available choice, an EEB has been made available to fix this issue. Please contact Veritas Technical Support to obtain this fix.

Related articles:

In addition to applying EEB, check following articles and perform solutions as needed.

Restoring system drive or System State fails on Windows Server when Windows Defender is enabled.

Restore error for DumpStack.log.tmp

References

Etrack : 4111138 Etrack : 4111150 Etrack : 4090585 Etrack : 4111142 Etrack : 4078937

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