Veritas InfoScale for Windows fails to install or upgrade on Microsoft Visual C++ Redistributable package

Problem

Veritas InfoScale for Windows fails to install or upgrade on Microsoft Visual C++ Redistributable package

Error Message

Microsoft Visual C++ 2015-2019 Redistributable - x86: Installation failed.

Microsoft Visual C++ 2015-2019 Redistributable - x64: Installation failed.

Cause

A higher version of  Microsoft Visual C++ is installed, causing the InfoScale package to fail. 

Issue can be confirmed by running the "vcredist_2015_x64.exe" package from <install-files>\Pkgs\Common folder of the installation media.

Solution

Use the following to resolve:

Solution 1:

1. Uninstall Microsoft Visual C++ 2015-2019 Redistributable (x86) and Microsoft Visual C++ 2015-2019 Redistributable (x64) from Add/Remove Programs, then run InfoScale installer again.
2. A higher version of Microsoft Visual C++ can be applied after InfoScale is installed without impacting product function.

Solution 2:

1. Edit ProductionInformation.xml file to skip Microsoft Visual C++ install
   1. Install files will need to be extracted to a location which can be edited
2. Open extracted Veritas InfoScale install folder and go to Installer folder
3. Open ProductInformation.xml with a text editor
4. For skipping Microsoft Visual C++ 2015-2019 Redistributable - x86
   1. Search this: "'%VPICACHEDIR%\VC_redist.x86.exe ' /q /norestart"
   2. Replace by : "'%VPICACHEDIR%\VC_redist.x86.exe ' /q /layout /norestart"
5. For skipping Microsoft Visual C++ 2015-2019 Redistributable - x64
   1. Search this: "'%VPICACHEDIR%\VC_redist.x64.exe' /q /norestart"
   2. Replace by : "'%VPICACHEDIR%\VC_redist.x64.exe' /q /layout /norestart"
6. Run Setup.exe which will now skip Microsoft Visual C++ install