Problem
A new installation of Desktop and Laptop Option (DLO) fails during the SQL Express installation phase, with the error "SQL Express Installation failed. Installation will Terminate" when the password of the user account contains a space character.
Error Message
Cause
The user account being used for the SQL installation, contains a space character in the password.
The command passed to the SQL installer misinterprets the space as a gap before the next parameter and only the first part of the password string is read, failing the authentication.
This is seen with all DLO versions; DLO 9.6 and earlier.
Solution
Edit the Active Directory user account that is being used for the DLO\SQL installation and change the password to something that does not contain a space character.
Rerun the DLO installation, which should now complete successfully.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk
References
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.