Catalog processing is slow for GRT enabled Virtual Machine Backup set post upgrade to Backup Exec 21.2

Problem

Catalog processing is slow for GRT enabled Virtual Machine Backup set post upgrade to Backup Exec 21.2

Error Message

Catalog Processing takes more time than the previous versions. Debug logs show following messages, checking the health of NDMP Connection:

Beremote Debug:

[loops]              - BackupBSDProcessor::ExtendedAddFile: m_bVirtSet 1 m_virtDataId 14 m_virtBedsId 73 m_virtBedsVer 0
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
  [server]             - MSG_END_VIRTUAL_BACKUP_SET: Restore Work Flow (RWF) is empty
 

Cause

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned. Refer to the Hotfix link under Related Articles to obtain the hotfix needed to resolve the issue.

This issue is resolved in Backup Exec 21.4