Catalog processing is slow for GRT enabled Virtual Machine Backup set post upgrade to Backup Exec 21.2

Catalog processing is slow for GRT enabled Virtual Machine Backup set post upgrade to Backup Exec 21.2

Article: 100051020
Last Published: 2021-08-02
Ratings: 1 1
Product(s): Backup Exec

Problem

Catalog processing is slow for GRT enabled Virtual Machine Backup set post upgrade to Backup Exec 21.2

Error Message

Catalog Processing takes more time than the previous versions. Debug logs show following messages, checking the health of NDMP Connection:

[5436] 2021-07-06T15:06:18.208 [loops]              - BackupBSDProcessor::ExtendedAddFile: m_bVirtSet 1 m_virtDataId 14 m_virtBedsId 73 m_virtBedsVer 0
[5436] 2021-07-06T15:06:28.130 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:06:33.130 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:06:38.130 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:06:43.130 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:06:48.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:06:53.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:06:58.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:03.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:08.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:13.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:18.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:23.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:28.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:33.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:38.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:43.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:48.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:53.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:07:58.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:08:03.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:08:08.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:08:13.131 [ndmp\ndmpcomm]      - ndmp_readit: Control connection socket (0xa84) not readable!
[5436] 2021-07-06T15:08:17.100 [server]             - MSG_END_VIRTUAL_BACKUP_SET: Restore Work Flow (RWF) is empty

 

Cause

 

Solution

 

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

 

References

Etrack : 4045742

Was this content helpful?