How to Allowlist Unrecognized Retrieval Users in Veritas Alta SaaS Protection

Whether you are using seamless stubbing or link-based stubbing (or both) in your environment, you may encounter scenarios where users cannot open a stubbed item because of failed authorization.

Keep in mind that Veritas Alta SaaS Protection performs a data-level security check in the cloud before it satisfies any retrieval request. For this check to happen, Veritas Alta SaaS Protection must know the user account and verify it against the permissions on the file. Thus, users accounts must be domain accounts and be synchronized to , and the user must be in the item's ACL, in order for authorization to succeed.

In the Admin Portal's Administration app, you can see a history of user accounts that have failed retrieval attempts.

If you wish to allow any of the accounts, simply select the checkbox beside their name and click the ' Allow list selected users...' button.