Following the change of account used to run RALUS, the Backup Exec server is unable to re-establish a Trust

Problem

Following the change of account used to run RALUS on a Linux or UNIX server, the Backup Exec server is unable to re-establish a Trust to the Linux Server, reporting the error below;

The error appears even though the new account has been added to the  /etc/passwd  file.

Error Message

The server was unable to complete the requested operation.

or

The logon account is not a member of the Backup Exec operators (beoper) group on the Remote Agent for Linux or UNIX server. Add the account to the beoper group on the remote computer, or chose another logon account that is a member of the beoper group

Cause

Cause 1:

The logon account is not a member of the Backup Exec operators (beoper) group on the Remote Agent for Linux or UNIX server.
 

Cause 2:

When RALUS is first installed, the script carries out the user registration for the Root user, adding entries to both the  /etc/passwd  and  /etc/group  files.

The above error will occur if you need to change the existing RALUS user, to reconfigure access to the Linux server, but do not add the new user entries in both /etc/passwd  and  /etc/group files.

Solution

For cause 1:

Add the account to the beoper group on the remote computer, or choose another logon account that is member of the 'beoper' group.

For cause 2:

Ensure that the new RALUS authentication account is added to both /etc/passwd  and  /etc/group  files, before attempting to re-Establish the Trust from the Backup Exec server.

Please see your Linux or UNIX documentation about how to add users to these files.