VProTray icon often disappears or VProTray.exe gets crashed.

VProTray icon often disappears or VProTray.exe gets crashed.

Article: 100049703
Last Published: 2021-03-15
Ratings: 1 0
Product(s): System Recovery

Problem

VProTray icon often disappears or VProTray.exe gets crashed.

Error Message

<Event Viewer Application log>

Faulting application name: VProTray.exe, version: 21.0.3.62137, time stamp: 0x600b5960
Faulting module name: OLEAUT32.dll, version: 10.0.19041.804, time stamp: 0xf963cc3a
Exception code: 0xc0000005
Fault offset: 0x0000000000011cc3
Faulting process id: 0x2cbc
Faulting application start time: 0x01d714a37c550899
Faulting application path: C:\Program Files\Veritas\Veritas System Recovery\Agent\VProTray.exe
Faulting module path: C:\Windows\System32\OLEAUT32.dll
Report Id: e65fab3c-8875-45bf-9dbe-51af07d382fe
Faulting package full name:
Faulting package-relative application ID:

 

Solution

A supported hotfix has been made available for this issue. Please contact Veritas Technical Support to obtain this fix or please download it from [Download site] below. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

[Download site]
https://www.veritas.com/content/support/en_US/downloads/update.UPD564107

References

Etrack : 4029137

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