After update of Flex Appliance to 2.0 the NetBackup catalog backup within master service instances fail with 'file write failed (14)'

Problem

Master Server Flex instances have the option to mount a remote NFS (Network File System) to protect a Master Server Catalog and Disaster Recovery information.

After upgrading the Flex systems to 2.0 it has been seen that the NetBackup catalog backup fails with a file permission error on this NFS mount

Error Message

Extract from NetBackup Job Details:

begin Catalog Backup:Database Manager Query

Error bpdbm (pid=57320) Unable to create disaster recovery package at /mnt/nbcatdr: file write failed (14) Operation Status: 14

end Catalog Backup:Database Manager Query; elapsed time 0:00:01

begin Catalog Backup:Stop On Error Operation Status: 0

end Catalog Backup:Stop On Error; elapsed time 0:00:00 Operation Status: 14

end Parent Job; elapsed time 0:00:01 file write failed (14)

Cause

There is a code problem in the Flex 2.0 code which causes this issue.

Solution

Veritas Technologies LLC currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact Veritas Technical Support referencing this article for the workaround for this issue in this version until the fix is available.