After a NetBackup upgrade from version 8.1.1 to 8.3.0.1 logins to Java based GUI fail 'Error An unknown error has occurred during interface initialization'

Article: 100049661
Last Published: 2021-03-04
Ratings: 0 1
Product(s): NetBackup & Alta Data Protection

Problem

After a successful upgrade, when opening Java Console on Master Server displaying Error :An unknown error has occurred during interface initialization.

 

Error Message

While using local user have the follow error:

 

Cause

The USE_VXSS is set to prohibited and the USE_AUTHENTICATION is set to on (The user is authenticated and is audited)

Solution

Set the USE_AUTHENTICATION to OFF than it will work.

From commandline, run:
echo "USE_AUTHENTICATION = OFF" | bpsetconfig

Then reopen the console.

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