EV Task fails with: Error Code:440878, Message:INDEXING_E_INDEX_SEARCH_FAILED:The search failed due to a failure to search one or more of the targeted index volumes sets

EV Task fails with: Error Code:440878, Message:INDEXING_E_INDEX_SEARCH_FAILED:The search failed due to a failure to search one or more of the targeted index volumes sets

Article: 100049315
Last Published: 2021-01-13
Ratings: 0 0
Product(s): eDiscovery Platform

Problem

EV Collection, Search or Hold task fails to complete.

Error Message

<< eDP Job Status Log >>
Error searching archive name:<archive name>, archive ID:xxxx, Error Code:440878, Message:INDEXING_E_INDEX_SEARCH_FAILED:The search failed due to a failure to search one or more of the targeted index volumes sets


<<Enterprise Vault Event logs>>
A search failed with error "Value cannot be null. Parameter name: key". 
Archive: XXXXXXXXXX 
Archive ID: XXXXXXXXXXXX 
Index volume ID: 17041 

Maximum results: 50000 
Timeout (seconds): 3600 Sort order: snum

 

Cause

Corrupt Indexed metadata on certain EV Saveset items.
 

Solution

Rebuild the EV Index volume that contains the corrupt indexed metadata.
NOTE: This can take days to complete.
 

 

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