Please enter search query.
Search <product_name> all support & community content...
EV Task fails with: Error Code:440878, Message:INDEXING_E_INDEX_SEARCH_FAILED:The search failed due to a failure to search one or more of the targeted index volumes sets
Article: 100049315
Last Published: 2021-01-13
Ratings: 0 0
Product(s): eDiscovery Platform
Problem
EV Collection, Search or Hold task fails to complete.
Error Message
<< eDP Job Status Log >>Error searching archive name:<archive name>, archive ID:xxxx, Error Code:440878, Message:INDEXING_E_INDEX_SEARCH_FAILED:The search failed due to a failure to search one or more of the targeted index volumes sets
<<Enterprise Vault Event logs>>A search failed with error "Value cannot be null. Parameter name: key".
Archive: XXXXXXXXXX
Archive ID: XXXXXXXXXXXX
Index volume ID: 17041
Maximum results: 50000
Timeout (seconds): 3600 Sort order: snum
Cause
Corrupt Indexed metadata on certain EV Saveset items.
Solution
Rebuild the EV Index volume that contains the corrupt indexed metadata.
NOTE: This can take days to complete.