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Problem
After attempting to add a new Active Directory (AD) or LDAP user, the following message may appear.
Error Message
nbappliance.LDAP> Users Add testuser
The user name that you have entered is not valid. Enter a valid user name.
Command failed!
nbappliance.LDAP>
Cause
The following issues can cause this problem:
- The AD/LDAP server is either down or not reachable from the appliance.
- The user name does not exist on the AD/LDAP server.
Solution
Try to ping the AD/LDAP server with the following command: Main > Network > Ping
If the command fails, do the following:
- Verify whether the AD/LDAP server is down. If it is, wait for it to come back online and try the operation again.
- Resolve any network configuration changes (such as firewall settings) that could prevent the appliance from pinging the AD/LDAP server.
If command is successful, verify whether the user name exists on your AD/LDAP server. If the user name exists, contact Veritas Support for assistance to resolve the issue.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.