'Push install' or 'Response file based install' of RALUS agent on newer Linux platforms hangs or fails due to 'rsh' not being supported.

'Push install' or 'Response file based install' of RALUS agent on newer Linux platforms hangs or fails due to 'rsh' not being supported.

Article: 100047387
Last Published: 2020-04-06
Ratings: 0 1
Product(s): Backup Exec

Problem

'Push install' or 'Response file based install' of RALUS agent on newer Linux platforms hangs or fails due to 'rsh' not being supported.

Error Message

Cause

On newer Linux platforms like Red Hat Linux 8, Oracle Linux 8, CentOS 8 and SLES 15 systems 'rsh' (remote shell) is not supported and removed. Backup Exec installer uses rsh to push install Linux agents and gets the completion confirmation results via rsh. In the absence of rsh, installation commands do not return any appropriate values resulting in a hung or failed push install.

Solution

Workaround: 

If "Push Install" hangs then press Ctrl+C to close it and run a local installation for Remote Agent for Linux on newer Linux platforms.

 

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see 
http://www.veritas.com.
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here

References

Etrack : 3997541

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