Problem
Clicking on Task Manager returns a 'Nullable object must have a value' error.
Error Message
Cause
The issue can be caused by a corrupt entry in the CloudLink database file ( Cloudlink.sdf )
Solution
To resolve this issue we need to replace the existing CloudLink file with the new one for which we need to re-install CloudLink .
- Stop the ArchiveTools CloudLink Server service.
- Navigate to Control panel and Uninstall CloudLink .
- Navigate to C:\Program Files\ArchiveTools\CloudLink and rename the original CloudLink.sdf to OldCloudlink.sdf or delete it.
- Download the CloudLink binaries from Veritas Download Portal and install it.
Note: CloudLink will need to be re-configured as the new database file won't contain the old configuration.
Ensure that Antivirus is not scanning the .sdf file as it could cause corruption.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.