NetBackup 3.x/4.x/5.x NetBackup (non-Flex) appliance autosupport database may contain corrupt, incomplete or erroneous information that cannot be removed.
Problem
NetBackup 3.x/4.x/5.x NetBackup appliance autosupport client database may contain corrupt, incomplete information or erroneous information that cannot be removed. An alternative solution to reimaging an appliance.
Error Message
Cause
Solution
A command exists within the NetBackup Appliance Shell Menu to automate the process of cleaning the data entries in the autosupport client database.
Use the following command to clean up the monitoring and inventory related data from the database.
Main Menu > Support > Cleanup > CleanMonInvData
Note: for NetBackup Appliance versions less than 4.0, the command location is:
Main Menu > Support > InfraServices > CleanMonInvData
NOTE: wait 1 hour for the autosupportClient database to fully populate with hardware inventory
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