Problem
Enterprise Vault StorageCrawler fails to retrieve items with event 6727 & 28998. In certain circumstances CPU consumption by StorageCrawler may increase which further can impact the indexing.
Error Message
The event logs will show the following events.
Type : Error
Event : 6727
Source : Enterprise Vault
Category : Storage Crawler
Computer : evserver1.ev.local
Description:
Abnormal error occurred
Error: The requested lookup key was not found in any active activation context. (0x800736b7)
Reference: GIM/gim
Info: 163CE32264BDC6E44AFC43BE9129E79A21110000evserver1 (User1)
202009170327203~202009170718210000~Z~414068A45CD7921641B79F16300705D1
For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.3.0.0&build=12.3.0.1365&error=V-437-6727
Type : Error
Event : 28998
Source : Enterprise Vault
Category : Storage Crawler
Computer : evserver1.ev.local
Description:
Retrieval of a saveset failed.
Reason: Abnormal error occurred Error: Reference: Info: (0xc0041a47)
Saveset Id: 202009170327203~202009170718210000~Z~414068A45CD7921641B79F16300705D1
Vault Id: 1A6690C2FE3F9704998AC1C111B751B421110000evserver1
Index Sequence Number: 202254973
Internal Reference: Fetching Saveset for indexing
For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.3.0.0&build=12.3.0.1365&error=V-437-28998
You may also see the following variation of event ID 6727.
Event ID: 6727 Abnormal error occurred
Error: Unspecified error (0x80004005)
Reference: GIM/gim |Info: 1D785EF442D31DF45BD1E68B5990ED7071110000evserver1 (User1) 201810179724673~201810162115410000~Z~E0484FA3BAE44612FC8DFA4566419B31
Cause
The problem may occur if there are high number of calls to CDOSYS.
Solution
Please contact Veritas Technical Support for further investigation.
Was this content helpful?
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.