Description
There may come a time, where a user needs access to the Built-In Admin account, because all previous administrators have left the company.
In this scenario, the user may request access by opening a case with Support, and sending the request on company letterhead. The letter should come from a C level executive, or anyone listed as a system admin, within the account
The letter should clearly state that the user is requesting Support to provide the credentials for the Built-in Admin account.
As Support has no access to the current password for the Built-in Admin, this request will require Support to create a temporary password.
The user will be required to set a new password after they have logged in successfully with the temporary password.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.