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Unable to add a NetApp C-Mode target server running ONTAP 9.x

Article: 100034252
Last Published: 2021-09-27
Ratings: 1 1
Product(s): Enterprise Vault

Problem

Enterprise Vault (EV) is not able to determine the type of target that is being added and displays the following: 

Unable to detect target platform.

 

Error Message

A Dtrace of the  mmc process on the EV server will show the following:  

(mmc)    <35256>    EV:L    {IsComputerANetAppCModeFiler} (Entry) Testing if [cdot91_svm1.evlab.local] is a NetApp C-Mode filer...
(mmc)    <35256>    EV:L    {IsComputerANetAppCModeFiler:#112} Invocation of 'system-get-version' API failed with error code: [10061] and reason: [Can't connect to host (err=10061).]
(mmc)    <35256>    EV:L    {IsComputerANetAppCModeFiler} (Exit)
(mmc)    <35256>    EV:M    {CAUIFileServer::GetFileServerType:#1096} File server: [cdot91_svm1.evlab.local]. Type: [Other]
 

Cause

This issue can be caused if the HTTP Enabled setting is set to false on the NetApp.  

 

Solution

Set HTTP Enabled to true on the NetApp cluster. 

Confirm the setting by connecting to the cluster and running the following command: 
system services web show

If this shows HTTP Enabled: false then it needs to be modified. 

1. Set advanced privileges by running the following:
  set -priv adv

2. Run the following command to enable HTTP:  
  system services web modify -http-enabled true

3. Validate the setting by running the following command:  
  system services web show 

This should now show 
HTTP Enabled: true
 
4. Attempt to add the target server again in the Vault Admin Console.  

If the above change does not resolve the issue then it may be an issue with the role that is assigned to the NetApp C-Mode Vserver user defined in EV.  The issue may also be due to port connection if a change has been made on the NetApp for the firewall policy. 

 

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