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NBEMM [NetBackup Enterprise Media Manager] service doesn't start

Article: 100034214
Last Published: 2020-04-01
Ratings: 0 0
Product(s): NetBackup & Alta Data Protection

Problem

NBEMM [NetBackup Enterprise Media Manager] service doesn't start

 

Error Message

Unable to start EMM service on Master server
 

Troubleshooting:

1.  Check if the NetBackup database is up and running:

Unix:
# /usr/openv/db/bin/nbdb_ping
Database [NBDB] is alive and well on server [NB_xxxx].

Windows:
<Install_path>\Veritas\NetBackup\bin>nbdb_ping
Database [NBDB] is alive and well on server [NB_xxxx].

2. Enable EMM logs (oid 111) at verbose 6:

Windows:  <Install_path>\Veritas\NetBackup\bin>
Unix:  /usr/openv/NetBackup/bin

vxlogcfg -a -p 51216 -o 111-s DebugLevel=6 -s DiagnosticLevel=6

3. Restart NetBackup services

Collect the NBEMM logs and convert them with the vxlogview command.

Look for the following:
06/30/2017 15:22:13.013 [Application] NB 51216 nbemm 111 PID:131460 TID:140457840584512 File ID:111 [No context] [Info] V-111-1046 [EMMMain] Exception caught attempting EMM orb startup = NO_PERMISSION
06/30/2017 15:22:13.013 [Application] NB 51216 nbemm 111 PID:131460 TID:140457840584512 File ID:111 [No context] [Error] V-111-1049 EMMServer generic error = Exception caught attempting EMM orb startup NO_PERMISSION

 

Solution

1. Confirm that NBAC (NetBackup Access Control) is not configured

On Unix add or modify the entry in /usr/openv/netbackup/bp.conf file
 
USE_VXSS = PROHIBITED

On Windows with regedit, browse to:
HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config
 
set or create a string value USE_VXSS and set it to PROHIBITED

2. Delete the host cache using the command below:

Windows: <Install_path>\Veritas\NetBackup\bin>
Unix: usr/openv/NetBackup/bin
 
bpclntcmd -clear_host_cache


3. Restart the PBX and NetBackup services.

All of the services should now start successfully.

 

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