Outlook 2016 ClickToRun (x86) client fails to start when the Enterprise Vault (EV) client is installed

Outlook 2016 ClickToRun (x86) client fails to start when the Enterprise Vault (EV) client is installed

Article: 100033180
Last Published: 2016-10-26
Ratings: 1 0
Product(s): Enterprise Vault

Problem

When using Outlook 2016 (x86) with ClickToRun installer one of the below errors can be presented to the user preventing outlook from functioning correctly.

Error Message

1. When starting Outlook the following error has been seen, which prevents Outlook from starting:

The file msptls.dll is incompatible with Microsoft Outlook. Install Outlook again:



2. The following error has been seen when an e-mail is sent:

An OLE registration error occurred. The program is not correctly installed. Run Setup again for the program.

User-added image

Cause

The issue is found only against Outlook 2016 (x86) ClickToRun client from version 16.0.6965.2092 and above, with EV client 11.0.1 CHF4 or above.

Solution

This issue has been addressed in the following release:
 
Enterprise Vault 12.1.1 Release
http://www.veritas.com/docs/000116523



 

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