Users receive a blank page while trying to open or download any items via EVS if opened from OWA 2016 in Enterprise Vault for Exchange

Users receive a blank page while trying to open or download any items via EVS if opened from OWA 2016 in Enterprise Vault for Exchange

Article: 100032929
Last Published: 2016-09-02
Ratings: 0 0
Product(s): Enterprise Vault

Problem

A blank page is opened in a new tab while trying to open, or download, any items from Enterprise Vault Search (EVS) if opened via Outlook Web Access (OWA) 2016.

Error Message

There is no error message from EVS. When opened from OWA 2016 the "download" option or the a double click retrieves a blank page in a new tab:

Blank Page

 

Cause

When EVS is opened from OWA 2016 (and OWA 2013) the URL should have the additional switch ?EVOMA_SANDBOXED=1

Example:
http://<evserver>/EnterpriseVault/search/shell.aspx?EVOMA_SANDBOXED=1

This prevents download operations from Enterprise Vault Search (EVS).

With OWA 2016 and Internet Explorer 11.0, the EV Office Mail application fails to determine the browser version during the rendering of the EVS URL. Therefore the additional switch is not added. The same results are not seen if OWA 2016 is loaded with Internet Explorer 10.0, in addition OWA 2016 does not allow Internet Explorer 11.0 to run in compatibility mode.

Solution

Workaround

From OWA2016 open the Enterprise Vault Search URL from an internet explorer favorite pointing to http://<evserver>/EnterpriseVault/search/shell.aspx?EVOMA_SANDBOXED=1

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
 
There are no plans to address this issue by way of a cumulative hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in a future release of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

References

Etrack : 3895419

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