VMware restore with attached USB fails with error status 2820

VMware restore with attached USB fails with error status 2820

Article: 100031968
Last Published: 2020-11-16
Ratings: 5 3
Product(s): NetBackup

Problem

Unable to to restore a VMware backup image due to attached USB device on the VM at backup time.

Error Message

02/09/2015 11:40:34 - Info bpVMutil (pid=2208) INF - vmwareLogger: CreateVm: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE
02/09/2015 11:40:34 - Info bpVMutil (pid=2208) INF - vmwareLogger: WaitForTaskComplete: The device '6' is referring to a nonexisting controller '7,000'. <23>
02/09/2015 11:40:34 - Info bpVMutil (pid=2208) INF - vmwareLogger: WaitForTaskComplete: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE
02/09/2015 11:40:34 - Info bpVMutil (pid=2208) INF - vmwareLogger: CreateVirtualMachineExAPI: SYM_VMC_ERROR:  TASK_REACHED_ERROR_STATE
02/09/2015 11:40:34 - end Restore; elapsed time 0:01:26
NetBackup VMware policy restore error  (2820)

Cause

During the original backup an external USB device was attached to the VM and it is no longer available. This causes an error during the VM creation.

Solution

On a Windows VMware access host:

Create the following registry key:

Go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\SymVmTools

create a 32-bit DWORD key named SymVmToolsIgnoreUSB

with a value of 1.

           If using NetBackup 8.2 or earlier, the legacy registry path is:

      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SymVmTools

 

On a Linux VMware Access Host or a NetBackup Appliance:

Create/modify:

/etc/SymVmTools/VmTools.cfg

and add the following:

SymVmToolsIgnoreUSB=1


Note:  No need to restart any daemons/services, simply restart the restore and it should proceed accordingly.

Warning: Incorrect use of the Windows Registry Editor may prevent the opera ting system, or installed software applications, from functioning properly, including data loss. This action should only be done by an experienced administrator. We recommend performing a backup of your data before continuing.

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