Problem
Enterprise Vault (EV) Vault Cache header synchronization fails for all users.
Error Message
The EV client trace shows the search timing out after the configured 110 seconds in the example below:
02:56:02.473[4732][H]: HDR: Requesting page: SyncPoint.aspx?Slot=0d59f676-81fa-48b5-b05b-5000fdc84e16&ArchiveID=16F9A835C63464F449F161C6D2A6313501110000EVSite&SyncPoint=0&SiteID=1F4C598219829014BBA2908DB61BCB6E41d10000EVSite
02:56:02.473[4732][L]: CInternetSendDataBase::GetDataFromServer: 0x0
02:56:02.473[4732][L]: CInternetSendDataBase::OpenRequest
02:56:02.473[4732][L]: ~CInternetSendDataBase::OpenRequest
02:56:02.474[4732][L]: ++++++++++++ Starting GET Request +++++++++++++++++++
02:57:52.533[4732][L]: CInternetSendDataBase::ReadResponse: 0x0
02:57:52.533[4732][L]: CInternetSendDataBase::ReadStatusCode: 0x0
02:57:52.534[4732][M]: HttpQueryInfo text is 'The search timed out. (0x80041c71)' status code is '200'
The client trace alternatively could also show the following:
Body is <?xml version='1.0' encoding='utf-8'?><MDCSyncResponse hr='-1073472498' msg='Index Search failed: %1 Index: %3 Internal reference: %2 (0xc0041c0e)'><GetSyncPointResponse></GetSyncPointResponse></MDCSyncResponse>
HDR: LoadXMLResponse is <?xml version='1.0' encoding='utf-8'?><MDCSyncResponse hr='-1073472498' msg='Index Search failed: %1 Index: %3 Internal reference: %2 (0xc0041c0e)'><GetSyncPointResponse></GetSyncPointResponse></MDCSyncResponse>
HDR:SYNC: MDCSyncResponse hr: 0xC0041C0E
HDR:SYNC: MDCSyncResponse msg: Index Search failed: %1 Index: %3 Internal reference: %2 (0xc0041c0e)
HDR:SYNC: ~MDC::ServerResponseHandling::Response: 0xC0041C0E
A Dtrace of the W3WP and EVIndexQueryServer processes will show the following with the same 110 seconds delay:
13:38:11.993 [26452] (w3wp) <6324> EV:L IndexQueryServerHttpConfig::Get. Returning config from cache: Path=/enterprisevault/search/indexserversearchservice/search, Port=80, Secure=false.
13:38:11.993 [26452] (w3wp) <6324> EV:M WinHttpSession::Initialize. Calling WinHttpOpen with agent IndexClient.
13:38:11.993 [26452] (w3wp) <6324> EV:L WinHttpSession::SetTimeouts. resolve=110000ms, connect=110000ms, send=110000ms, receive=110000ms
13:38:11.993 [26452] (w3wp) <6324> EV:M WinHttpConnect: Initialise: serverName=EV01.example.com, portNumber=80.
13:38:11.993 [26452] (w3wp) <6324> EV:M IndexQueryServerRequest: Initialise: path=/enterprisevault/search/indexserversearchservice/search, verb=POST, useAuthToken=true, secure=false.
13:38:11.993 [26452] (w3wp) <6324> EV:M IndexQueryServerRequest: Using AuthToken authentication, so modified URL path to /enterprisevault/search/indexserversearchservice/authtoken/search.
13:38:11.993 [26452] (w3wp) <6324> EV:M WinHttpRequest::Initialize. Calling WinHttpOpenRequest with path=/enterprisevault/search/indexserversearchservice/authtoken/search, verb=POST.
13:38:11.993 [26452] (w3wp) <6324> EV:L WinHttpRequest::Initialize exit.
13:38:11.993 [26452] (w3wp) <6324> EV:M WinHttpRequest::SendRequest. Calling WinHttpSendRequest with headers=Content-Type: application/octet-stream, extraDataLength=1108.
13:38:11.993 [26452] (w3wp) <6324> EV:L WinHttpRequest::Callback from WinHttp. Code=0x1, context=0x1663E2C0
13:38:11.993 [26452] (w3wp) <6324> EV:L WinHttpRequest::SendRequest exit.
13:38:11.993 [26452] (w3wp) <6324> EV:M IndexQueryServerRequest: Waiting for 110000ms for request to complete.
13:38:11.993 [26452] (w3wp) <24352> EV:L WinHttpRequest::Callback from WinHttp. Code=0x2, context=0x1663E2C0
13:38:11.993 [26452] (w3wp) <24352> EV:L WinHttpRequest::Callback from WinHttp. Code=0x4, context=0x1663E2C0
13:38:11.993 [26452] (w3wp) <24352> EV:L WinHttpRequest::Callback from WinHttp. Code=0x8, context=0x1663E2C0
13:38:11.993 [26452] (w3wp) <24352> EV:L WinHttpRequest::Callback from WinHttp. Code=0x10, context=0x1663E2C0
13:38:11.993 [26452] (w3wp) <24352> EV:L WinHttpRequest::Callback from WinHttp. Code=0x20, context=0x1663E2C0
13:39:35.041 [26452] (w3wp) <24352> EV:H WinHttpRequest::OnCallback. WINHTTP_CALLBACK_STATUS_REQUEST_ERROR.
13:39:35.041 [26452] (w3wp) <24352> EV:H WinHttpRequest::OnCallback. WINHTTP_CALLBACK_STATUS_REQUEST_ERROR - Result=5, Error=12017|
13:39:35.041 [26452] (w3wp) <24352> EV:H WinHttpRequest::OnCallback exit. ERROR HR=0x8001011f.
13:39:35.041 [26452] (w3wp) <24352> EV:M WinHttpRequest::Callback from WinHttp. pRequest->OnCallback failed with HR=0x8001011f. Calling pRequest->OnResponseComplete.
13:39:35.041 [26452] (w3wp) <24352> EV:M IndexQueryServerRequest: OnResponseComplete - HR=This operation returned because the timeout period expired. (0x8001011f)
13:39:35.041 [26452] (w3wp) <24352> EV:L WinHttpRequest::Callback from WinHttp. Code=0x800, context=0x16B3E800
13:39:35.041 [26452] (w3wp) <24352> EV:L WinHttpRequest::OnCallback. WINHTTP_CALLBACK_STATUS_HANDLE_CLOSING.
13:39:35.073 [26452] (w3wp) <19588> EV:M CIndexSearch2::PerformSearch request failed. Attempt:1 ArchiveId:16F9A835C63464F449F161C6D2A6313501110000EVSite |hr=The search timed out. (0x80041c71)
13:39:35.073 [26452] (w3wp) <19588> EV:H CIndexSearch2::PerformSearch Search failed with 'normal' error: hr=The search timed out. (0x80041c71).
Alternatively, the dtrace could also show the following:
WinHttpRequest::OnCallback. WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE. Status code=502
WinHttpRequest::OnCallback. WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE. Error status but no X-EV-HRESULT, so returning E_FAIL.
WinHttpRequest::OnCallback exit. ERROR HR=0x80004005.
WinHttpRequest::Callback from WinHttp. pRequest->OnCallback failed with HR=0x80004005. Calling pRequest->OnResponseComplete.
IndexQueryServerRequest: OnResponseComplete - HR=Unspecified error (0x80004005)
IndexQueryServerRequest: WaitForSingleObject returned 0.
Response received. Result = Unspecified error (0x80004005), Status = 502
CIndexQueryServerSearch::Search2. Request FAILED HR=0x80004005.
Cause
This issue can be caused by a WINHTTP proxy being configured on the EV server.
Solution
To see if there is a proxy server configured, run the following command on the EV server:netsh winhttp show proxy
To resolve the issue, you can either:
- Remove the proxy server via the command:
netsh winhttp reset proxy
- Add the EV server to the bypass list as documented in the following article:
Related Knowledge Base Articles
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