Retry Mechanisim - EV Storage Queue Failed Items

Problem

Items within the Enterprise Vault Storage Queue EVSQ files, that fail to be ingested will be moved to the Failed Items folder within the EV Storage Queue Location.  The file/s will be in DVS file format. There is no method to retry these items to determine why they may have failed or sucessfully ingest them. 

Error Message

Log Name: Symantec Enterprise VaultSource: Enterprise VaultDate: 1/6/2016 6:13:51 AMEvent ID: 29058Task Category: Storage ArchiveLevel: ErrorKeywords: ClassicUser: N/AComputer: EV-FSA.EV.LOCALDescription:Failed to process an item from the Storage Queue. The item has been moved intothe Storage Queue's failed items folder. Do not delete the item because it may be useful to Symantec support in helpingyou recover from this failure. Looking in the event log for other entries that give information about the causeof the failure. Details:Transaction Id: 60714FBFAF515CA82B57054D4B7B4A61Failed item: C:\EVStorage\Cache\EVStorageQueue\FailedItems\EVStorageQueue_1BFBA5E3E852B814CA698F3AE2B60D7C51210000evserver1_20160106092818_00001_60714FBFAF515CA82B57054D4B7B4A61.DVS

 

Cause

The root cause of the failure will need to be investigated and other events surrounding the above may provide this information.

Solution

This issue has been addressed in the following release:
 
Enterprise Vault 11.0.1 Cumulative Hotfix 5  Release
https://www.veritas.com/docs/000106004

EVSVR enhancement to re-queue items in the Failed Items folder of the Storage Queue - See ReadMeFirst_11.0.1_CHF5.htm for further information. This is available with the CHF5 release shown above. 

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