Creating Bare Metal Restore Shared Resource Tree (Veritas Recovery disk image) fails in Netbackup 7.6.1 or later

Creating Bare Metal Restore Shared Resource Tree (Veritas Recovery disk image) fails in Netbackup 7.6.1 or later

Article: 100031818
Last Published: 2016-01-20
Ratings: 0 0
Product(s): NetBackup

Problem

On a Windows 2008 64-bit host while creating a Shared Resource Tree, the step for creating a recovery disk image fails.
 

Error Message

Depending on the version of NetBackup installed, the step that fails will be one of the following:
  • Creating Symantec Recovery Disk Image
  • Creating Veritas System Recovery Disk image
An error dialog box will also be displayed, but it will be blank and not contain any information:

Shared Resource Tree Wizard Error

Detailed information can be found in the DISM log which can be found in  C:\Windows\Logs\DISM directory.

dism log:

2015-06-25 10:13:11, Error                 DISM   DISM Package Manager: PID=18712 TID=6388 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070005)
2015-06-25 10:13:11, Info                  CBS    Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}
C:/Program Files/Veritas/NetBackup/BareMetal/server/data/baseSrd/EN-x86/mount/Users/default/ntuser.dat, the client may still need it open.
[HRESULT = 0x80070005 - E_ACCESSDENIED]



In addition, the Windows Application Event Log may show:

Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.3.9600.16384
P2: WinPE-EnhancedStorage-Package
P3: 6.3.9600.16384
P4: x86
P5: unknown
P6: 80070005
P7: Stage
P8: Staged
P9: Installed
P10: DISM Package Manager Provider

 

Cause

 McAfee has reported that their software is conflicting with Microsoft ADK operations which are being called by Bare Metal Restore. An additional cause can be installation of the Microsoft ADK into a non-default location.

Solution

In the first instance apply VSE 8.8 patch 5 for McAfee. More information can be found in this article:
https://kc.mcafee.com/corporate/index?page=content&id=KB76867&cat=CORP_PRODUCTS&

If the issue persists even after applying the McAfee patch , then reboot the BMR boot server and try to manually unmount the invalid image. Once done the bmrsrtadm should now be able to create the 1st SRT at version 7.6.1.

Use the following example for checking for mounted images and unmounting them if necessary:

C:\>dism /Get-MountedWimInfo

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Mounted images:

Mount Dir : c:\mountwim
Image File : C:\srt\net_WIN\net_win.wim
Image Index : 1
Mounted Read/Write : Yes
Status : Ok

The operation completed successfully.

To unmount:


dism /unmount-wim /mountdir:c:\mountwim /discard
 

References

Etrack : 3793455

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