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When running the Provisioning Task an Event ID 3357 is generated in the Event Viewer logs.

Article: 100029178
Last Published: 2024-01-26
Ratings: 0 0
Product(s): Enterprise Vault

Problem

When running the provisioning task, an Event ID 3357 is generated in the Event Viewer logs.
 

Error Message

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 3357
Description:
This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user's details. Ensure that a provisioning group includes this user and run the provisioning task.  To disable these warnings, set the 'HideMissingPolicyInfoErrors' registry value to 1. See the documentation for further details.
V-437-3357

Cause

This can occur if the user is not in a provisioning group.
 

Solution

To disable these warnings, set the following registry key:
 
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

HideMissingPolicyInfoErrors

 
For 64 bit operating system

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents

Content

DWORD value = 1

To re-enable, change the value to 0 or delete the key.
 

References

UMI : V-437-3357

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