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Problem
Backup or Duplication Jobs consistently run, copy data, then hang and do not completeError Message
main: Got bpduplicate acknowledgement status: -3, err: 10054
bpbrmds putVarStringToSocket: put_long() on socket failed
put_long: (11) network write() error: An existing connection was forcibly closed by the remote host.
Solution
Overview:Backup or Duplication Jobs consistently run, copy data, then hang and do not complete
Troubleshooting:
This behavior has been observed if there is a firewall in place between NetBackup hosts.
This behavior has been seen in a firewall configuration where connections are terminated after a specified time (i.e. 2 hours)
Log Files:
Duplication Job details:
-------------------------
Job ID: 167662
- Media Server: <media_server_name><br>- Client: <media_server_name>
- Start/End Time: 8/17/2009 5:21:21 PM | 8/17/2009 5:49:01 PM
- Selection List: <client_name>_1249957420
- Status: no images were successfully processed (191)
Resolution:
Any of the following will address this issue.
- Configure the firewall so that NetBackup transmissions are not affected in this manner (connections may need to be permitted to last longer).
- If available, use a secondary link that does not have an active firewall.
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