Please enter search query.
Search <product_name> all support & community content...
Backup job hangs at approximately 95% with a status of "Updating History" when using Veritas System Recovery (VSR)
Article: 100018966
Last Published: 2025-05-07
Ratings: 0 1
Product(s): System Recovery
Problem
Backup job hangs at approximately 95% with a status of "Updating History" when using Veritas System Recovery (VSR)
Solution
A backup job can potentially hang when updating the history due to corruption in the physical history files.
To resolve the issue, take the following steps:
(1) In Task Manager, stop
VPROTRAY.EXE
(2) In Windows Services, stop the Veritas System Recovery service (
VPROSVC.EXE).
(3) Use Windows explorer to remove
*.PQJ files located in the
X:\Program Data\Veritas\Veritas System Recovery\Schedule
(Where X:\ is the drive in which VSR is installed)
(4) Use Windows explorer to remove
*.PQH files located in the
X:\Program Data\Veritas\Veritas System Recovery\History
(Where X:\ is the drive in which VSR is installed)
(5) In Windows Services, start the Veritas System Recovery service (
VPROSVC.EXE).
(6) Use Windows explorer to start
VPROTRAY.EXE located in the
\Program Files\Veritas\Veritas System Recovery\Agent sub-folder.
(7) Start Veritas System Recovery and recreate the backup job.
*Note: Since the history files were removed, the next backup performed will be a Base Recovery Point.