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Backup job hangs at approximately 95% with a status of "Updating History" when using Veritas System Recovery (VSR)

Article: 100018966
Last Published: 2025-05-07
Ratings: 0 1
Product(s): System Recovery

Problem

Backup job hangs at approximately 95% with a status of "Updating History" when using Veritas System Recovery (VSR)

Solution

A backup job can potentially hang when updating the history due to corruption in the physical history files.
To resolve the issue, take the following steps:
 
(1) In Task Manager, stop VPROTRAY.EXE
(2) In Windows Services, stop the Veritas System Recovery service ( VPROSVC.EXE).
(3) Use Windows explorer to remove *.PQJ files located in the
 
X:\Program Data\Veritas\Veritas System Recovery\Schedule
(Where X:\ is the drive in which VSR is installed)
 
(4) Use Windows explorer to remove *.PQH files located in the
X:\Program Data\Veritas\Veritas System Recovery\History
(Where X:\ is the drive in which VSR is installed)
 
(5) In Windows Services, start the Veritas System Recovery service ( VPROSVC.EXE).
(6) Use Windows explorer to start VPROTRAY.EXE located in the \Program Files\Veritas\Veritas System Recovery\Agent sub-folder.
(7) Start Veritas System Recovery and recreate the backup job.
 
*Note:  Since the history files were removed, the next backup performed will be a Base Recovery Point.

 

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