V-139-32775-123 Unable to create the directory 'H:\DLO_STORAGE' on computer 'Server'

Article: 100018160
Last Published: 2020-09-03
Ratings: 0 0
Product(s): Desktop Laptop Option

Problem

Unable to create the directory 'H:\DLO_STORAGE' on computer 'Server'. Please check the path does not reside on a read-only device such as a CD-ROM drive and the that the DLO Database service 'SQL Server (DLO)' logon account has sufficient permissions to create a directory. You can change the logon account via the Service control panel.

Error Message

Unable to create the directory 'H:\DLO_STORAGE' on computer 'DLOTESTSRV'. Please check the path does not reside on a read-only device such as a CD-ROM drive and the that the DLO Database service 'SQL Server (DLO)' logon account has sufficient permissions to create a directory.

Solution


 


Possible Reasons

1. The DLO Service account does not have sufficient permissions to create directories in the storage location.
2. The DLO Service account is not a Domain User that is a Local Admin on the Storage Device.
3. The DLO Service account is not the part of Domain Admin group.
3. The SQL  service for DLO is running under LocalSystem.


Solution:


1. Create a DLO service account which is a part of Domain Admin Group  or a Domain User that is Local Admin of all servers that DLO uses and also has the following permissions.
 

Share Permissions on NTFS Volumes Security Permissions on NTFS Volumes
Administrator: Allow Full Control, Change, Read Administrator: Full Control
User or Group: Allow Full Control, Change, Read User or Group: Allow Read and Execute, Allow List Folder Contents



2. Change the service account for the DLO Administration Service , as well as the SQL (DLO) services to the account that has either Local Admin or Domain Admin permission.

DLO Administration Service: Domain\<Domain Admin> or Domain\<Domain User> (with Local Admin rights)
DLO Maintenance Service: Local System
SQL SERVER (DLO): Domain\<Domain Admin> or Domain\<Domain User> (with Local Admin rights)

Please refer to the Related Documents section to find out additional information on permissions required by DLO service account.


 

 

 

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