V-79-57344-65033Job fails with error - Final error: 0xe000fe09 - The directory is invalid"

V-79-57344-65033Job fails with error - Final error: 0xe000fe09 - The directory is invalid"

Article: 100017997
Last Published: 2018-05-07
Ratings: 0 0
Product(s): Backup Exec

Problem

Job fails with error - Final error: 0xe000fe09 - The directory is invalid" and in the job log it reads "Directory not found. Cannot backup directory \Program Files\Symantec\SMSMSE\\6.0\Server\bm_ruleset.2.spamsig_rules.1224550858 and its subdirectories.

Error Message

V-79-57344-65033

"Directory not found. Cannot backup directory \Program Files\Symantec\SMSMSE\5.0\Server\bm_ruleset.2.spamsig_rules.1167885572 and its subdirectories"

Cause

This error occurs during a backup of the installation folder for Symantec's Mail Security application. Symantec Mail Security for Exchange creates temporary sub folders in order to update its spam filters and rules and then deletes these folders when it is finished updating. This can occur while a backup job is running and therefore the error is generated

Solution

Exclude the following folders from the backup job using wildcards.

For the error message above the exclusion would look like this:

\\*\*\**bm_ruleset*

There are two methods of creating exclusions:
  1. Create a global exclusion which excludes the folders from every newly created job.
  Re-Create the backup job once a global exclusion is set.
  1. Create the exclusion as part of the selection list for a specific job.
See the related documents section for instructions. For setting up exclusions using method 2 edit the backup job selection list instead of the Exclude list.

References

Etrack : 0xe000fe09 UMI : V-79-57344-65033

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