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No action when user clicks on link "The item has been archived by Enterprise Vault. Click here to view the original item"
Problem
An archived mail message displays "The item has been archived by Enterprise Vault. Click here to view the original item" but there is no response when the message is responded to in Enterprise Vault for Microsoft Exchange.
Error Message
"The item has been archived by Enterprise Vault. Click here to view the original item".
Cause
By default, Microsoft Office programs do not install the VBScript component in Windows Terminal Server environments.
Solution
This issue can be resolved by following Microsoft's workaround in this article.
Note: In Non-Terminal environments the following article may provide a solution.
The following article may also provide solution to this issue 100039979
If issue persists please contact Support for additional assistance.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.