No action when user clicks on link "The item has been archived by Enterprise Vault. Click here to view the original item"

No action when user clicks on link "The item has been archived by Enterprise Vault. Click here to view the original item"

Article: 100017580
Last Published: 2020-03-02
Ratings: 5 15
Product(s): Enterprise Vault

Problem

An archived mail message displays "The item has been archived by Enterprise Vault. Click here to view the original item" but there is no response when the message is responded to in Enterprise Vault for Microsoft Exchange.

Error Message

"The item has been archived by Enterprise Vault. Click here to view the original item".

Cause

By default, Microsoft Office programs do not install the VBScript component in Windows Terminal Server environments.

Solution

This issue can be resolved by following Microsoft's workaround in this article.

Note: In Non-Terminal environments the following article may provide a solution. 

The following article may also provide solution to this issue 100039979

If issue persists please contact Support for additional assistance.  

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